eFeed logo
Call us on: 01869 249 442
Shopping cart My Cart My account
Items: 0
£0.00

delivery

Delivery options and prices vary by postcode. For prices specific to your address please enter your postcode in the box on the left and press go.

Large vs Small Orders

Large Orders over 100 Kg and containing 6 items or more will be dispatched by pallet network.  Large Orders received before 2pm on a working day will be dispatched that day. Standard shipping is 2 working days from dispatch, next working day option is also available in most areas.  We will e-mail you on day of dispatch with your expected delivery day.  Where access is restricted to less than 7.5 Tonne Lorry (approx dust cart size) please e-mail or phone before ordering.

Small Orders under 100 Kg will be dispatched via UK Mail.  Small orders received before 11am on a working day will be dispatched the same day on next working day delivery service.  Orders received after 11am will be delivered in 2 working days.

If you might not be there to take delivery, please leave a brief note of where you would like your order to be left in the 'special instructions' box when placing the order.

All orders are wrapped in plastic and so are splash proof, however they are not suitable for outside storage or prolonged exposure to the wet.

 

Delivery Method Details

Large Orders are delivered on a pallet via the pallet network. Deliveries will arrive on a lorry equipped with tail lift and manual pallet trolley. Orders are unloaded to ground level and are able to be wheeled short distances over good ground to the desired destination.  Can be moved over concrete/ tarmac/ paving where level, not over gravel or earth or hills/ ramps.

 If your delivery address may be subject to access restrictions (narrow lanes, etc.) please indicate that you require your delivery in a 7.5 tonne lorry on the delivery page of the checkout process. If your property is not suitable for access by a 7.5 tonne vehicle we are able to arrange for smaller orders to be delivered by transit van although this service is prohibitively expensive and fairly limited.  This must be arranged by e-mail / phone before order is placed. In exceptionally busy periods a shortage of 7.5 tonne vehicles may result in your delivery being delayed by a day, although this is very rare.


Timed Delivery

Large Orders (over 100kg) timed delivery gives you the option of specifying on what day and at what time you would like your delivery to be made. Timed deliveries are only available for working day 3 and 4 where the order is placed on working day 1 and are available in half hour increments between 10am and 5pm. Timed deliveries are guaranteed for the time you specify, where the delivery is made more than 30 minutes after the requested time, the delivery fee will be refunded. Timed deliveries are not available for all regions or for small orders.

Failed Deliveries

Where deliveries are attempted but the delivery is unable to be completed due to the absence of someone able to sign for the goods or no instruction to leave, or not safe to leave, we reserve the right to charge a £10 redelivery charge.

Unsigned Deliveries

We recommend customers not to ask us to leave large orders without obtaining a signature. However where the customer instructs us in writing in the Special Instruction  field to leave the delivery without obtaining a signature we are not able to entertain any claims that may arise from goods arriving damaged or being left at an incorrect location. Small orders do not require a signature on delivery.

Returns

If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 8 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or return. You will be required to arrange and pay for the return shipping to our warehouse in Oxfordshire. Please contact us if such a case occurs and we can advise you of the most cost effective means of return.